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FAQ

What payment methods do you offer?

You can pay with a VISA credit or debit card, MASTERCARD or American Express. We also accept payments through Paypal. All payments are 100% secure and use encrypted payment gateways.

Is it safe to make a purchase on the EZlifeessential site?

All payments are 100% secure and use encrypted payment gateways. Neither the EZlifeessential nor any other third party can access your personal data.

How quickly will my order arrive?

Once your order is processed, it will arrive in about 7-12 business days. Order processing usually takes 48 hours. Due to the current global situation, your order could be delayed by a few days depending on the restrictions applied in your country.

How will my order arrive?

We prepare and send orders using the smallest amount of plastic possible.

How can I locate my order?

You will be informed by e-mail or SMS as soon as we send your order out. You can check the status of your order on our website by using your order number or e-mail. Your order status usually takes about 3 days to be updated. If your order still doesn’t appear after 3 days, you can contact us directly.

Why hasn’t my order status changed?

Sometimes the messaging service tracking systems do not record the information well, so it isn’t reflected properly on the website. However, not to worry. If it has been more than 18 working days and your package still hasn’t arrived, send an e-mail to hello@thenanodiffuser.com with your order number.

 Can I make a return?

If your product doesn’t work or has arrived in poor condition, please do not hesitate to contact us and we will send you another at no additional cost. Also, if you do not like what you have bought or it doesn’t meet your expectations for whatever reason and you want to return it, you have 14 days to send it back and we will refund your money without asking any questions. You can contact us by sending an email to hello@thenanodiffuser.com with your order number and we will tell you the shipping address for the return. In case that you have taken advantage of a free shipping promotion, the shipping costs will be deducted from your total return.

How long does the battery last?

The battery lasts for approximately 3 full tanks.

Can you use it with alcohol as a disinfectant?

Yes, as long as the alcohol has a concentration greater or equal to 60%, as the experts recommend. We strongly recommend the use of 70% alcohol. If you have alcohol with an even higher alcohol content (like 96,6%), you can dilute it with water.

Which sanitizer is recommended?

We strongly recommend the use of 70% alcohol. If you have alcohol with a higher alcohol content (like 96,6%), you can dilute it with water.

Can I use hand sanitizer gel to fill the tank?

No, this gel is not liquid enough to work optimally and can break the diffuser. We recommend the use of 70% alcohol.

Do you need to hold the button to use the diffuser?

No. Once you press the button, the Nano Diffuser will keep spraying until you press it again. This provides you with more freedom while you clean surfaces.

How long does it take to sanitize a surface?

For example, you can sanitize a mobile phone in 10 seconds. It all depends on the surface. It doesn't need to get wet, just make sure that the fog stays on the object for a few seconds so that the nanoparticles can reach the smallest holes.

How can I contact you?

You can write to us at hello@thenanodiffuser.com and we will do our best to help you. We will get back to you within 24 hours.

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